Showing posts with label Advertising Strategy. Show all posts
Showing posts with label Advertising Strategy. Show all posts

Tuesday, May 7, 2013

Your Slice Of The Pie

Yesterday, Domino's Pizza launched a live webcam feed that enables customers to watch their pizza being prepared in real time. More than just a digital gimmick, it's part of the company's ongoing efforts to confront some unsavory impressions of their pies and to improve products and services.


Over the last couple of years, the messages from online posts and focus groups were loud, clear...and pretty harsh. Customers felt the pies were actually inferior to bland microwaved snacks and had "crust that tasted like cardboard".

Instead of burying the negatives, Domino's management confronted the problems head-on and went transparent. They did this by spicing up their pizzas with an added ingredient: online video.


The Pizza Turnaround video on YouTube captured the reactions of Domino's franchise owners, management and marketing teams, and even the chefs who craft the pies. Face-to-face, they reinforced the brand's values to viewers. And online visitors ate it up--with well over a million views!

The results: in 2011, the company's sales rose by nearly 20%.

So take a tip from Domino's. Open your digital doors and let customers in with relevant content that shows them how to enjoy your products and what your brand really means. If your advertising and marketing menu for the rest of 2013 doesn't already include a healthy portion of video, you need to place your order. Now.

Tuesday, September 4, 2012

Budgetary Ties

Ah, September! It's the month in which many corporations wrap up the fiscal year. As a result, advertising agencies often receive many requests and proposals for new projects right around now.

The resulting RFP's, NDA's and marketing briefs try to cover every possible angle. But one critical item is often TBD or even MIA in this information stream...and that's the client's budgetary parameters.

Why does this happen? Perhaps lips are zipped because clients sometimes feel that sharing budget details with the agency too early in the process will put their company at a disadvantage. They fear that the agency will automatically jack up its pricing. In reality, nothing could be further from the truth.

When you share a budget with your advertising partners, you give them a framework on which to build your campaign. In fact, agency teams actually welcome challenges. They are usually happy to work with reasonable numbers and limitations and, believe it or not, the most innovative strategy can sometimes stem from limited funding (just think about why tactics like guerrilla marketing and social media advertising were born).

But when you don't disclose a budget, you're really doing both your company and your agency a disfavor. The creative team doesn't know whether your plans call for a Maserati or a KIA. If you see a luxury plan, you cringe because it's out of your price range. If the agency then shows you a more economical approach, you feel cheated when comparing its impact to a higher-priced strategy.

It's almost like walking into a store to buy a necktie. The salesperson asks if you'd like to see the Armani collection and you say "Yes!". He tells you that the tie you like is $250 and you murmur "Hmmm!". He then asks how much you'd like to spend and you say "Just keep it as reasonable as you can" or "I'm not prepared to share that information with you right now."

When the budget question is avoided, no one gets the necktie...and no one gets the sell.


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